Wildfire Protection System FAQs
Find answers about Emco equipment, setup, water sources, app control, monitoring, maintenance, warranties, and support.
General Questions
What makes Emco Fire Systems different?
Emco systems are modular, removable wildfire property-protection systems rather than permanently installed sprinklers. Homeowners deploy equipment when needed, operate compatible components through the Emco app, and can reconfigure or move the system.
Is the system automatic?
No. Homeowners deploy and prepare the modular components. Once set up, compatible functions can be monitored and controlled through the Emco app. Always prepare before conditions become unsafe and follow evacuation orders.
Can I control it from anywhere?
Compatible equipment can be monitored and operated remotely when the system has power and connectivity and your phone has internet access.
What water source is required?
System configuration depends on the available water source. Compatible pumps may draw from properly configured tanks, pools, ponds, creeks, rivers, and other sources. Obtain permission and follow applicable laws and regulations.
Can I leave the system outdoors permanently?
Components are designed for outdoor operation, but storage and maintenance requirements vary. Protect equipment during extended periods of non-use and follow the owner's manual and engine manufacturer's fuel and storage instructions.
How should I store my system?
Store pumps and vulnerable components indoors or under cover for extended non-use. Maintain fuel, batteries, hoses, fittings, and strainers according to the owner's manual, and complete a preseason inspection and test.
How long does setup take?
Setup time depends on the property, selected equipment, and configuration. Practice setup before wildfire season and never remain behind once authorities direct you to evacuate.
Do I need professional installation?
Systems are designed for homeowner setup. Third-party professional setup assistance may be available depending on location, scheduling, and demand.
Can I add components later?
Yes. The modular platform supports compatible additions. Some changes may require Emco programming, configuration, and testing so components work together correctly.
Can I take my system with me if I move?
Yes. Core components can move with you, although a new property may require different hoses, connections, placement, or additional equipment.
App + Monitoring
How does early detection work?
The Emco app presents wildfire information from third-party sources and can send notifications about reported activity. Use alerts to prepare, but rely on official emergency information and evacuation orders.
Does the system require my home's internet or power?
Paid system configurations include dedicated connectivity and power equipment. Operation still depends on equipment condition, fuel or battery state, network availability, and proper setup.
Do I have to use Emco cameras?
No. Compatible third-party Wi-Fi cameras may be used through their own apps. Emco cameras are integrated into the Emco app for combined monitoring and controls.
Does the Fire Rover have a camera?
Yes. The Fire Rover includes an integrated camera near the nozzle to help an operator view and direct water through the Emco app when connectivity is available.
Warranty & Support
What warranty comes with my system?
Emco systems include a five-year limited warranty for covered defects in materials and workmanship, subject to the published warranty terms and proper storage, maintenance, and operation.
Do you offer professional installation?
Emco does not directly provide installation services. The team may connect customers with insured third-party installers where available.
What support is available after purchase?
Emco provides guidance for setup, operation, maintenance, upgrades, and equipment support. Existing customers can use the contact page for warranty, parts, service, or urgent equipment-support requests.
What is the Pioneer Program?
Systems purchased during the first 36 months of commercial sales are part of the Emco Pioneer Program. Participating customers can request the latest compatible production replacement if a covered modular component does not perform as intended during an actual wildfire event. Emco provides covered modules at no charge; customers pay applicable shipping costs. Optional compatible module upgrades and software improvements help earlier systems benefit from lessons learned through real-world use. Full terms, covered modules, exclusions, and coverage periods are supplied with each order.
System Questions
What does Tier 1 include?
Tier 1 combines the Emco app and fire map, a configured high-pressure pump, roof and under-eave sprinklers, and compatible remote monitoring and controls. Additional compatible components can be added.
What does Tier 2 include?
Tier 2 combines the Emco app and fire map, a configured high-pressure pump, and a property-specific number of 360° water cannons for broad exterior water delivery. Cameras, the Fire Rover, and other compatible accessories can be added.
What does Tier 3 include?
Tier 3 adds the app-controlled Fire Rover, including an integrated camera for remote viewing and targeted water delivery, to a compatible Emco system.
Can I combine different Emco systems?
Yes. Compatible sprinklers, water cannons, cameras, pumps, and the Fire Rover can be configured around a property's needs and water source.
Compatibility & Expansion
Do the systems work during power outages?
Configured systems include dedicated power and connectivity equipment, but continued operation depends on correct setup, equipment condition, available fuel or battery capacity, and network availability.
Can I use the system for purposes other than wildfire protection?
No. Emco equipment is intended for wildfire preparedness, property protection, testing, training, and maintenance. Follow the owner's manual and all applicable laws.
Orders & Delivery
Are systems available for immediate shipment?
No. Orders are currently preorders for upcoming production. Initial deliveries are expected in spring 2027.
How do I reserve a system?
Configure your equipment and place a 30% deposit. Your deposit secures your order and position in the production queue.
Is my deposit refundable?
Your deposit is 100% refundable until final shipping day, according to the published refund policy.
Need More Help?
Contact Emco Fire Systems for help choosing equipment or questions about setup, operation, maintenance, and service.
Compare Tiers · Configure Your System · App + Fire Map · Contact / Installation Assistance · Refund Policy · Shipping Policy